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Feedback and complaints
We want to hear how we are doing. Compliments are passed on to our team, and complaints help us improve. You will never be treated differently for raising a concern.
You can tell any member of staff, call us on 07378 842557, or write to the Registered Manager at 429-431 Rainham Road South, Dagenham, RM10 8XE. We will acknowledge your complaint promptly, investigate it fully and reply in writing.
If you are not happy with our response, you can contact the Local Government and Social Care Ombudsman (if your care is arranged by the council or you pay for it yourself) or the Parliamentary and Health Service Ombudsman (if your care is funded by the NHS). You can also share your experience with the Care Quality Commission.